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| Pre-Tour ›› General Aspects Of Travel Transactions To Note |
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| Booking Conditions |
| Also known as standard terms contract. They set out the terms and conditions on which the trader or merchant is prepared to do business with the consumers. |
| The standard terms contract may come in many forms such as the invoice, tour booking form and or passenger statement. |
| When a consumer indicates acceptance and commitment to the transaction by making full or partial payment to the travel agent, the terms and conditions would be binding on both parties to the transaction. |
| Generally when disputes occur, it is relatively difficult for admission of oral and or verbal representations to contradict or vary the written terms. |
| Hence, it is very important to read and understand the terms and conditions of your purchased travel product before making any commitment to the transaction. |
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| Cancellation Terms |
| When consumers wish to cancel their tour products purchased, a penalty will generally be levied depending on the period of notice given as per booking conditions. |
| As an intermediary between their customers and principal suppliers, travel agents will have to abide by the booking conditions of the package. |
| When cancellation is made on medical or compassionate grounds, travel agents are not able to inform the passenger on an immediate basis regarding waiver or reduction of the penalties. |
| Generally, travel agents will need to explain the situation to their various suppliers, substantiating the matter with relevant documents such as medical certification and appeal to see if any deviation from the booking conditions may be made. |
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| Security Concerns |
| If you are concerned with the security of your destination, we advise that you seek verification from its National Tourist Office or the Singapore Ministry of Foreign Affairs. |
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