Can my company still apply for China Group Visas if MOU is not signed?
No. Only Singapore travel agents with an endorsed MOU will be allowed to apply for China Group Visas from the Immigration & Checkpoints Authority of Singapore (ICA) the approval for the application for the “Submission of Application for Visa Electronically (SAVE)” strategic partner account shall rest entirely on ICA.
What are the procedures/ guidelines if my company wishes to sign the MOU?
What is the purpose of the Membership Privilege Card?
Effective 1st June 2018, each NATAS Membership Privilege Card entitles the holder to special privileges offered by our participating merchants spanning the categories of Attractions, Hotels, F&B, Lifestyle and more. For the list of privileges, please refer to http://natas.travel/members/privilege-cards.
How many Membership Privilege Card will be issued to my company?
The number of card(s) issued to your agency will be in accordance to the number of membership categories that you are subscribed to for the year and it will be valid the year with a valid NATAS membership. Do note that the privileges for this card are offered for your personal consumption and is transferable to members’ employees only. Privileges offered DO NOT APPLY to tour groups. For the list of privileges, please refer to http://natas.travel/members/privilege-cards.
I am interested to participate in NATAS Familiarisation Visits / Site Visits. How can I join?
Such visits are only opened to NATAS member. If you wish to be a NATAS member, please refer to natas.travel or write in to firstname.lastname@example.org to enquire.
How do I make payment via Paynow?
Login in to your personal internet banking
Step 1: Select Paynow
Step 2: Choose Unique Entity Number (UEN)
Step 3: Key in S79SS0031Dand enter “Done”
Step 4: Click “Next”
Step 5: Choose your bank
Step 6: Key in amount
Step 7: Key in Reference no
Step 8: Click “Next”
Step 9: Click “Confirm”
Is Credit Card payment accepted?
Credit Card payment is currently NOT ACCEPTED.
What are the types of membership?
Ordinary Membership：Open to all persons, firms, companies or organisations (duly registered with the Registry of Companies and Businesses or such other government authorities or agencies as may be required) involved or engaged directly or indirectly in travel or tourism related businesses as defined by the Act and having attained the membership entry requirements as prescribed by the Association.
Associate Membership： Open to all other organisations within or related to the travel industry.
Tour Leader: Open to individuals. The objective of the Tour Leader Registry is to provide recognition to Outbound Tour Leaders who are trained and qualified personnel capable of delivering services that fulfil or exceed the expectations of their customers. NATAS Tour Leaders are each given a personalized NATAS Tour Leader badge.
Can I join NATAS once I received my Travel Agent licence?
Yes. All licensed travel agents are welcome to join us
How long is the application process?
The application process will take approximately 21 days, urgent processing will take 7 days to approve.
How does NATAS facilitate complaints from consumer?
NATAS as an association representing travel agents in Singapore, do not have regulative jurisdiction to arbitrate nor mediate but will bring your feedback to the attention of our members to facilitate the resolution process.
Is NATAS a government affiliated organization?
We are a non-governmental organisation and as such, do not have legal jurisdiction over monetary disputes.
Does NATAS provide any goods and services to consumers? I.e. Travel packages and Flight Tickets
No. We DO NOT sell airline tickets, travel packages or make travel arrangements of any kind. Please contact our members directly if you require these services. A full listing of our members can be found on our online membership directory http://natas.travel/members/list?page=1&per-page=15.